Krishna Poudel
4:30 AM
Krishna
,
Krishna
Poudel
Telephone: +971 551809265
Professional profile
A dedicated, highly
experienced and results-oriented retail and customer service professional, with
a wealth of transferable skills honed during a progressive career to date
within large retail stores. Always keen
to develop new areas of expertise, with a tenacious approach, strong leadership
skills and a key focus on customer care.
Articulate and proactive, utilising exceptional communicative abilities
to build positive and lasting relationships with customers and co-workers,
inspiring respect from team members. Demonstrates
a meticulous attention to detail and a logical approach to solving complex
problems, understanding issues quickly and formulating effective solutions. A
valuable, trustworthy and approachable all-rounder, who enjoys leading and being
part of a successful and productive team and thrives in highly pressurised, dynamic working environments,.
Key skills
Retail
|
Management
|
Merchandising
|
Sales operations
|
Leadership
|
Customer Service
|
Product presentations
|
Staff development
|
Results oriented
|
Self motivated
|
Stock control
|
Process development
|
Career summary
2013-date
|
STORE
IN-CHARGE
Qasar
Al Nahada Supermarket, Sharjah
|
o
Overseeing daily operations
for a busy supermarket, including management of staff and inventory
o
Carrying out regular staff
training on all aspects of customer service, product knowledge and sales skills
o
Monitoring inventory within
the store, including stock availability, ordering management, backstore
management and stock movement within the store
2011-2013
|
SUPERVISOR
/ IN-CHARGE
Zawya
Supermarket, Al Khan Branch,
|
o
Initially joining as an
Assistant Supervisor, before being promoted after 2 months to the level of
Store Manager, maintaining responsibility for the overall daily operations of a
retail store
o
Managing a retail store with
more than 13000 SKUs and 4000 sq. feet, with a team of 11 staff
o
Responsible for maintaining
store ambiance and decoration of store, highlighting all the promotions and
offers on various products.
o
Preparing and reviewing
store reports on sales, commercial profit and stock ageing (slow moving, fast
moving and non-moving items)
o
Ensure customer needs are
met and complaints/queries are resolved in a timely manner
o
Successfully achieving all
set revenue targets for the store
2005 to 2008
|
STORE
SUPERVISOR / CORPORATE SALES EXECUTIVE
Everest
Departmental Store
|
o
Managing sales operations
and customer service, dealing with customer queries and overseeing product
availability
o
Generating new corporate
customers through extensive market research
o
Working alongside Store
Manager to update product availability
Career summary (contd.)
2005-2006 PART
TIME
|
SALES
EXECUTIVE
Manakamana
Distribution (Liquor Distributors)
|
o Dealing
with customers, generating new sales through product presentations, ensuring
the highest standard of customer service in order to encourage repeat business
o Providing
detailed competitor analysis on products and services
o Responding
to customer queries and complaints with courtesy and in a timely manner
o Undertaking
relevant training in order to further knowledge of sales, marketing and
customer service
2006-2008
|
WAITER
The
Malla Hotel (Five Star), Nepal
|
2004-2005
|
CUSTOMER
SERVICE / PUBLIC RELATIONS
|
o
Manning restaurant
Help Desk; arranging events such as private parties, answering customer queries
and resolving customer complaints, editing time sheets
Nationality: Nepali
❖ Date of
Birth: 1st
June, 1984
❖ Place of
Birth: Kapilvastu,
Nepal
❖ Status: Married
❖ Height: 5',
7"
❖ Weight: 84
Kg.
❖ Language:
English,
Nepali & Hindi
❖ Religion:
Hindu
❖ Passport
Number 5298899
(New Passport No: NPL 07445680
❖ Driving
license: UAE Driving License
❖ Current
Working Company: QANS
Supermarket
❖ Joining
time immediately
Personal details
Key I.T. Skills:
|
MS Office, Excel, Email and
internet applications, Oracle
|
Languages:
|
English, Nepali, Hindi
|
Other:
|
UAE Driving Licence
|
Destination:
|
Sales
|
v Computer Diploma course - 2007
v accounting course - Tally EPS 9.2, Fact
v Safety Course CMET (India) - 2009
v Intermediates - HSEB Nepal
v Bachelor - Utter Pradesh Board India.
v Versant technology - Oracle ( know the RMS, SIM, IMS,
PDT, Account & POS)
v SFSP GHP Training - Sharjha Municipality (Food Safety Exam)
I hereby declare that the above-mentioned information is
correct up to my knowledge and I bear the responsibility for the correctness of
the above-mentioned particulars.
Krishna Pra.
Poudel
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